Call Center Services - Receptionist Appointment Scheduling Services
Our live operator receptionist will make your appointments or take reservations
through Lexitel's exclusive web based appointment program,
the
EZnet Scheduler®.
Used as a stand alone program or in conjunction with our live operator receptionist, you are guaranteed to maximize attendance and avoid overbooking. These programs
allow for multiple authorized users to simultaneously and securely view and schedule appointments via the Internet, or with the live operator receptionist. Appointments
scheduled by our receptionist are designated and displayed for easy identification.
Your schedule can be viewed from home or the opposite end of the world, via the
Internet. Your clients will always receive the personalized attention they deserve.
Eliminate Costly No-Shows
EZnet Scheduler® appointment scheduling software has the
unique capability of reminding your clients of upcoming scheduled appointments.
We accomplish this by sending out live operator voice reminders, email reminders,
or SMS text messaging
reminders and we have noticed that SMS text messaging reminders
are proven to reduce
no show appointments by 75 percent. It is more effective than email reminders. Click here to
calculate how much your no show appointments are costing you daily, monthly, and yearly.
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National Case Study - No Show Appointments
One national study in 1999, which surveyed 468 family practice residency programs
in the U.S., obtained a 60 percent response rate. This study, possibly the most
comprehensive one available, found that over a third of those practices surveyed
had a no-show rate of over 21 percent. However, these data reported were only estimates
from 17.7 percent of those clinics that responded (Dixon, Chapman & Nuovo, 1999).
Another study found that both no-shows and cancelled appointments together amounted
to 31.1 percent of all appointments made and 32.2 percent of the total time that
is scheduled in a given work day.
The disadvantages include a longer waiting time
for appointments (which may worsen the no-show rate further), and discontinuity
of care, which leads to the inappropriate use of more expensive forms of medical care.
Economic Cost of No Show Appointments
The economic cost of no-shows is substantial.
One clinic documented that during 1996, a total of 14,000 appointments were not
kept, resulting in an estimated loss of over one million dollars (Pesata, Pallija
& Webb, 1999). Another study found that over one year, with 31.1 percent of
appointments either cancelled or missed, the cost to the clinic amounted to a loss
of between 3 and 14 percent of the clinic's total yearly income. (Moore, Wilson-Witherspoon
& Probst, 2001) |
The
EZnet Scheduler® is easy to use. You can start scheduling online appointments
immediately
using our intuitive interface. Click here for a free trial. You won't get lost in
too many screens or confused by unnecessary options, and it has the look and feel of Outlook. By the use of our convenient drag and drop system, you can easily move scheduled appointments between different people, dates and times, and adjust scheduled appointment
times by dragging the edges of the appointment. It is powerful enough and simple
enough for the most basic user. The Scheduler has the ability to have multiple users
on at the same time, so two people could be scheduling online appointments simultaneously.
Lexitel Communications has been proving quality service to businesses like yours
since 1983.
Call us today to see how our Receptionist Appointment Scheduling Services can help
you 877.248.0086
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