Medical VIP Answering Services - Medically Trained Operators
Medical VIP Answering Service provides live operator answering services
to medical groups, hospitals and physicians nationwide. Since we are medically exclusive
you can be assured that we understand and pay strict attention to the stringent
demands required in running a successful practice. We recognize the importance of
time constraints for physicians, their patients, and the entire office staff. We
are also focused on delivering your messages promptly and accurately and are HIPAA Compliant.
MEDICAL VIP SERVICE AND OPTIONS:
Live medically trained operator answering service is for those physicians who want personal attention for their clients. Your call is answered by
designated medically
trained operators and the messages are entered into our computer database, recorded,
and confirmed with the caller to ensure accuracy and promptness. These messages
are then archived for an extended period of time.
Emergency dispatching is delivered promptly and accurately 24 hours a day to an
alpha or digital pager, message or text to cell phone, Blackberry, iPhone, or PDA,
or to any other alternate number. When necessary, calls can be routed directly via
patching to your residence, cell phone, or office. Our o
rbit dispatching
allows
you to call in and directly intercept the urgent call. This automated patching saves
time and connects you to the caller without any operator intervention.
Follow me dispatching is another automated feature unique to
Medical
VIP Answering Service.
It automatically dials a string of contact numbers until you are reached. This saves
valuable time in emergency and urgent situations.
Non-urgent messages can be delivered to a voicemail, email, or fax.
Our voice mailbox
systems provides customized features like express check-out, voicemail messages
conversion to WAV files and emailed to you, and voicemail notification of messages
to pager, cell, Blackberry or PDA. Voice mail message pickup is available
24
hours per day, 7 days per week. When a live operator takes the message it is
immediately placed in your voice mailbox for pickup at your convenience. Emailed
messages can be retrieved on demand by you using a username and password or by having
them sent on demand by the Medical VIP Operators.
Internet appointment scheduling is available via our exclusive EZNet Scheduler Program.
All of your patient's appointments can be viewed and scheduled simultaneously by
your own staff (at multiple locations) and by your Medical VIP live operator. WWW.EZNETSCHEDULER.COM.
is a secure site and is customized to your specifications. It also offers automated
appointment notifications and confirmations, cancellation updates, and
physician
on-call information. This service saves staff time
while increasing your practice's
revenues.
Our
voicemail divert option will allow callers to hear a prerecorded message before
being routed to a
live medically trained operator.
Automating certain services will
reduce the need for operator-assisted calls, which
saves our physicians money. Integrating
voice mail technology and receptionist assisted technology further provides personalized
attention to your callers. Multiple
medical voicemail boxes can be provided as extensions
for office staff allowing privacy for each physician and patient.
A
medically
trained
live operator is also always available to take emergency calls and messages with
this program. Customized message templates are available and can be personalized
with day and night recordings so your office can record appropriate greetings allowing
your callers to know when you are closed, gone to lunch and gone for the day.
Our system also has
Caller ID. When this feature is enabled we can identify the
caller even if they hang up without leaving a message
Available Features Include:
-
ALL PHYSICIAN VIP ACCOUNTS ARE ASSIGNED TO DESIGNATED OPERATOR GROUP
-ER'S DELIVERED TO CELL PHONE, PAGER, OR ANY ALTERNATE PHONE NUMBER
-NON-ER EMERGENCY CALLS DELIVERED VIA E- MAIL , FAX DELIVERY OR VOICEMAIL
-TEXT MESSAGING ALSO AVAILABLE TO CELL PHONE, PDA, ETC.
-CALL SCREENING OR VOICE MAIL DIVERT TO OPERATOR -EXPRESS CHECK OUT SERVICE VIA
VOICEMAIL
-FOLLOW ME SERVICE NUMBER FOR ON CALL DISPATCHING
-ONLINE ON-CALL SCHEDULING VIA PHYSICIANS VIP EZNET SCHEDULER PROGRAM
-FIRST RING ANSWER(WITH CALL SCREENING OR VOICE MAIL DIVERT)
-CUSTOMIZED GREETINGS WITH MULTIPLE ON HOLD RECORDING OPTIONS
Lexitel Communications has been proving quality service to businesses like yours
since 1983.
Call us today to see how our Medically Trained Operators can help you 877.248.0086
