Welcome to one of the world's premier call centers. We have been
one of the leading providers of advanced call center services
since 1983. Lexitel Communications exclusively specializes in efficient cost effective
Call Center solutions that will take your business to the next
level. Here at Lexitel, we can customize our business answering services
to meet and exceed your company's requirements. Our
call center is equipped with the latest state-of- the-art computer
and telephony network systems, guaranteeing our clients to receive a wide variety
of services, with the highest level of customer satisfaction. Lexitel's call
center solutions promises to save you time, money and free up valuable
company resources to let you concentrate on your business. We provide services for
organizations that seek highly efficient and effective call center
and professional business answering services, with lower operational
costs and more state of the art features than other answering services.
We answer phones for the most basic needs, like
message taking, and
appointment scheduling with our virtual receptionist service.
For the more complex services, we offer emergency response notification,
catalog order entry service, virtual internet receptionist
service, and voice broadcasting telemarketing service,
through our new interactive IVR system. We have one of the best
remote operator services in the business, which gives your company
the convenience of a receptionist without the additional expense of a full time
employee. We also have a high-tech internet
scheduling program, call screening service, and
automated voicemail services. All accounts are individually customized
specifically for each of our clients' needs. Your messages will be delivered by
the method of your choice, which includes fax, email, voice mail,
text to cell, or direct contact to your wireless telephone. All emergency
calls are dispatched immediately.
Lexitel Communications, LLC, has a global foot print that provides 24/7 live operator answering service and call center products and services to over 1000 companies nationwide. We have been in business for over 26 years and have approximately 45 full time employees. Our nationwide call center network allows access to thousands of call center operators, as well as remote operators, if needed, that will guarantee to provide seamless and uninterrupted service 365 days a year to all our clients. Our telephone agents are professional, courteous, and experienced bilingual operators, who are specially trained for each account. No customer is too small or too big for Lexitel Communications.
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All of our call center operators are specially trained and have
to pass extensive testing in typing, spelling, and most of all, comprehensive deductive
skills.
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We answer all calls in house in the United States. |
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All of our highly trained answering service operators must complete
a meticulous 4 week training period before they can answer calls unsupervised.
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We answer 95% of all calls on the first ring. |
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Employee retention and development. |
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Well trained customer support and technical service representatives
with many levels
of redundancy built into our system. |
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